ANC
SERVICE DESK AUDIT VERIFIED
Westgate Entertainment District • Glendale, AZ
SERVICE RECORDS • MAY 1 TO SEPTEMBER 20, 2026

Westgate Power Supply Swaps

Every power supply replacement recorded for Westgate Entertainment District since May, read from the service cases and the field updates posted by the technicians on site. A visit with no count recorded is listed and left out of the total.

Total swapped
41units
2 (Jun 5) + 12 (Jun 24-25) + 3 (Jul 3) + 17 (Aug 26) + 7 (Sep 8)
Visits with a count
5visits
3 by ANC field techs, 2 by Yesco
Count not recorded
3visits
May 8, May 15, Aug 11: supplies replaced, number not logged
Largest visit
17units
Aug 26, Yesco, Case 00002222

Swaps per visit

Counted visits only. 41 units in total.

Jun 5
2
Jun 24-25
12
Jul 3
3
Aug 26
17
Sep 8
7

Visit register

9 site visits touching power supplies, oldest first.

As of September 20, 2026
DateOn siteCaseSupplies swappedWhat was doneSource
May 8 Tim Harty (ANC) not recorded All outages fixed; every one was a failed power supply. Count not recorded. Channel update, May 8
May 15 Riley Chapman-Hart (ANC) not recorded Onsite for Screens 1, 2 and 6; power supplies changed on the other screens. Count not recorded. Channel update, May 15
Jun 5 Riley Chapman-Hart (ANC) 2 One on each board (Screens 2 and 3). Big blackouts fixed; one more supply short of 100%. Channel update, Jun 5
Jun 24-25 Riley Chapman-Hart (ANC) 12 12 used across the two days (6 on day one), plus one faulty power cable swapped. Riley's count to Nick, Jun 28
Jul 3 Riley Chapman-Hart (ANC) 3 3 used; 4 left on site afterwards. Screen 2 power run also repaired the same day. Channel update, Jul 3
Aug 11 Yesco not recorded Onsite at 6am with 3 new supplies available. Swap count not recorded. Channel update, Aug 11
Aug 26 Yesco Case 00002222 17 17 power supplies, 3 modules and 2 power cables. 9 of 10 signs had outages; all fully illuminated on completion. Case 00002222 / Yesco field report
Sep 3 Yesco Case 00002564 0 Large outage was a failing data connector, not power; bypassed with new cable. Tech noted about 6 other power supply outages. Case 00002564 tech notes
Sep 8 Yesco Case 00002565 7 Board 6: 2, Board 7: 3, Board 8: 2. Two more needed with none left on site; 25+ modules flagged for RMA. Case 00002565 Yesco notes
Total counted 41 Excludes the 3 visits with no count recorded.
CASE 00002222 Yesco on site Aug 26 • closed Aug 27
17 power supplies, plus 3 modules and 2 power cables

"Technician traveled to site. Waited for Ethan to arrive and give me the materials. Replaced 17 power sources, 3 mods and 2 power cables. 9 out of 10 signs had outages. East curved was only sign working. All signs fully illuminated."

CASE 00002565 Yesco on site Sep 8
7 power supplies: Board 6 x2, Board 7 x3, Board 8 x2

"Found 11 outages. 3 large and 8 small. Board 6 changed 2 power supplies. Board 7 changed 3 power supplies. Board 8 changed 2 power supplies. Still need 2 power supplies. No more on site. There are at least 25 mods that need changed but all mods in cage labeled bad. All large outages are good. 2 small outages left plus the bad mods."

Spare supply on site

  • Jun 5Last of the on-site supply used.
  • Jun 2812 used in two days; another order requested.
  • Jul 620 more ordered.
  • Aug 18Shipment still in transit.
  • Aug 26Materials on site for the 17-unit visit.
  • Sep 8None left on site; 2 more needed.
  • Sep 10Replacement shipment due by end of day Sep 11.

The part

ModelRong Electric MDK300PC5
Output+5.0 Vdc, 0-60 A, 300 W
Rated input100-240 Vac (range 90-264 Vac), 47-63 Hz
Efficiency90% or better at 220 Vac, full load
Power factor0.95 or better at full load
CoolingNatural ventilation (self-cooled)
ProtectionsInput undervoltage, output current limiting, output short circuit

From the manufacturer datasheet, V1.0.